Professional and knowledgeable

My 2007 Mazda3 is a cool car. Zoom Zoom!! After purchasing it from a used car dealership major issues became known. If I had been given the Carfax from such dealership, I probably would have had second thoughts. We purchased the car in April 2024, and now after having it serviced at Mazda of Brandon, it is finally safe to drive it. The Carfax showed the transmission and EVAP system was acknowledged, but not fixed or disclosed from such used car dealership. I am new to Florida and did know where else to have the car properly serviced, so I decided to go to Mazda of Brandon. It was an excellent decision. The repairs were costly, and I felt very confident with their expertise and service I was provided. Not only was their service excellent, they were cool honest people to work with. Why go anywhere else. Due to the nature of my situation of purchasing the car from such used car dealership, I have written to Attorney General Ashley Moody, to hopefully address the current used car buying process from privately owned used car dealerships. If not for the excellent service provided by Mazda of Brandon, I would not feel this car was safe to be on the road. Special shout out to Sam!! Thank you!!

By far, this is the best customer service that I have ever had from a car dealership.

Went to 3 other dealerships before buying my truck here. The sales experience is simply different here.

very good and Sam is the best...

Meet me at the car instantly, asked all my concerns and I had the car back in 30 minutes. Repeatedly the best dealership experience I've had.

Sevice was great. Fast and very.

Went in for Regular oil change. I've been a customer of Ferman Mazda of Brandon for well over 10 years and I have always experienced Top Notch Service whether it's for service, purchases, etc I have always felt welcomed and Like part of of the family. Sam Gunnoe & Joseph Leggett are exceptional employees and always take care of me & family.

I am continually satisfied with the service department.

From the time we walked in to the time our car was returned the staff were polite informative and professional.

Mr Joe was very kind and helpful with perfect customer service skills.

My Mazda tech was very helpful the work I needed excellent service I will return for my next service think you Mazda great job.

Great service very fast nice enviroment

Great service. Highly recommend

Thanks for preparing my new car. It is a great car.

Always get the best service from the Ferman Mazda Dealership. Sam Gunnoe and Don Reeves are always so very helpful I never have a problem they can't fix or explain what needs to be done. Just recently my husband purchased a Certified Mazda CX30 from Brian Allie and he's been great too.

I love the video they send that way I can send it to my husband to make the call what to service and what not to. the customer service is excellent. when schedule my time to come they are always there to greet me by name. They always are very curiosity.They do not try to sell you on what they recommend.

Absolutely a wonderful experience!! My husband and I found the Nissan Armada Platnium online... called and they had it ready for us to see it when we arrived. Chris greeted us with a smile and knowledge of the vehicle. We test drove it and fell in love with the truck. Chris walked us through it all and even sat with us chatting while we waited for the finance person!!! We will definitely recommend Ferman Mazda to our friends and family. Thank you

It was good experience. Thank you!

Fast oil change and tire rotation

The server of Asus Sam took at me right away with no problem and took care of the issue too

Good service prompt and professional

Service advisers are fantastic

I've been getting my vehicles serviced at Ferman for about 15 years, and it's always been great. Sam is awesome, and always goes above and beyond to take care of his customers.

I arrive early so getting in is very easy, especially if you setup appt online. I highly recommend setting up appt online. They also send a video of the service which is really informing especially when they recommend things to be replaced and/or addressed.