Purchasing my vehicle through email negotiations was straightforward, and the sales representative successfully honored the quoted deal. However, the overall delivery and preparation process fell well short of expectations for a dealership experience. Despite waiting over 90 minutes for vehicle prep, I encountered a couple of significant safety and quality issues before and after driving home: Dangerous Tire Pressure: All four tires were inflated to over 50 PSI, vastly exceeding the manufacturer's recommended 29 PSI. Driving over an hour on the expressway at highway speeds with severely over-inflated tires created an unnecessary safety hazard. Broken Interior Trim: The trunk featured a broken clip securing the tire inflator tray. Because local dealerships did not stock the correct part, I had to source an aftermarket replacement myself. Additionally, 45 days post-purchase, I have yet to receive a vehicle title despite paying $1200 in DMV (registration and plate transfer) and documentation fees. When following up, I was informed that Florida utilizes electronic titles and that paper titles require an advance request. This was never communicated to me during the purchase, and it contradicts my previous experience 11 months prior when I purchased a vehicle from another Florida dealership and automatically received a paper title in the mail without having to request one. Now, I am told I must pay an extra fee just to get a paper title if I want to sell the vehicle privately. While the initial sales transaction went smoothly, the lack of attention to detail during vehicle preparation and post-sale title communication makes it difficult to fully recommend the dealership.

Charlie was great!! Very welcoming, informed and friendly. Offered snacks and drinks which was nice when waiting!! Friendly staff.

Oil change was done quickly and the service rep was very nice.

My service advisor Joseph was, as always, lovely and very helpful. I didn't stay and wait for my car, but I could have. They respected the time of my appointment and the work was done quickly and done well.

Best car buying experience I've ever had. My salesman Larry was awesome.

Great experience! Thanks so much!

Quick and easy getting in and out of rental. Installation of roof rack was fast and I liked receive a video of the completed work.

Charlie Epting was excellent to work with from start to finish. He was friendly, straightforward, responsive, and never made the process feel pressured or uncomfortable. We negotiated a very fair deal on our Mazda CX-30, and Charlie worked hard to get everything where it needed to be. As a fellow Army veteran, Charlie immediately felt like someone I could trust. That Army brotherhood is real—there is a shared sense of directness, mutual respect, and looking out for one another that made the entire experience even better. This was our second Mazda purchased from Ferman Mazda of Brandon (our fourth Mazda), and the entire process was once again smooth, professional, and refreshingly easy. Charlie answered my questions honestly and made sure I was comfortable with the deal before moving forward. A special shout-out also goes to Mrs. Gonca Aksoy in Finance and Mr. Sam Gunnoe in Service. Both have consistently gone above and beyond to make every visit to Ferman Mazda a pleasant one. Their professionalism and customer service are a big part of why we continue coming back. I would gladly recommend Charlie and the entire team at Ferman Mazda of Brandon. Thanks again, brother, for another great experience!

My husband and I felt comfortable the minute we walked in the door. People are friendly and the coffee machine is awesome, at least three other people besides our Salesman stopped to talk to us. The people that work there seem happy.

Very helpful and easy to schedule the service.

They did a great job in all departments.

Outstanding service and support! Thank you! Ms. Linda in the service department was very engaging, as she kept me informed throughout the entire process!! Thank you from a forever customer!!

Good service took no longer than I expected

Charley was the greatest!!! I have never had a better experience buying a car. Thanks so very much for caring about your customer. I will always remember this experience. Cindy Hardee

Nothing...fantastic treatment and service