Purchasing my vehicle through email negotiations was straightforward, and the sales representative successfully honored the quoted deal. However, the overall delivery and preparation process fell well short of expectations for a dealership experience. Despite waiting over 90 minutes for vehicle prep, I encountered a couple of significant safety and quality issues before and after driving home: Dangerous Tire Pressure: All four tires were inflated to over 50 PSI, vastly exceeding the manufacturer's recommended 29 PSI. Driving over an hour on the expressway at highway speeds with severely over-inflated tires created an unnecessary safety hazard. Broken Interior Trim: The trunk featured a broken clip securing the tire inflator tray. Because local dealerships did not stock the correct part, I had to source an aftermarket replacement myself. Additionally, 45 days post-purchase, I have yet to receive a vehicle title despite paying $1200 in DMV (registration and plate transfer) and documentation fees. When following up, I was informed that Florida utilizes electronic titles and that paper titles require an advance request. This was never communicated to me during the purchase, and it contradicts my previous experience 11 months prior when I purchased a vehicle from another Florida dealership and automatically received a paper title in the mail without having to request one. Now, I am told I must pay an extra fee just to get a paper title if I want to sell the vehicle privately. While the initial sales transaction went smoothly, the lack of attention to detail during vehicle preparation and post-sale title communication makes it difficult to fully recommend the dealership.

Charlie was great!! Very welcoming, informed and friendly. Offered snacks and drinks which was nice when waiting!! Friendly staff.

Charlie Epting was excellent to work with from start to finish. He was friendly, straightforward, responsive, and never made the process feel pressured or uncomfortable. We negotiated a very fair deal on our Mazda CX-30, and Charlie worked hard to get everything where it needed to be. As a fellow Army veteran, Charlie immediately felt like someone I could trust. That Army brotherhood is real—there is a shared sense of directness, mutual respect, and looking out for one another that made the entire experience even better. This was our second Mazda purchased from Ferman Mazda of Brandon (our fourth Mazda), and the entire process was once again smooth, professional, and refreshingly easy. Charlie answered my questions honestly and made sure I was comfortable with the deal before moving forward. A special shout-out also goes to Mrs. Gonca Aksoy in Finance and Mr. Sam Gunnoe in Service. Both have consistently gone above and beyond to make every visit to Ferman Mazda a pleasant one. Their professionalism and customer service are a big part of why we continue coming back. I would gladly recommend Charlie and the entire team at Ferman Mazda of Brandon. Thanks again, brother, for another great experience!

My husband and I felt comfortable the minute we walked in the door. People are friendly and the coffee machine is awesome, at least three other people besides our Salesman stopped to talk to us. The people that work there seem happy.

Charley was the greatest!!! I have never had a better experience buying a car. Thanks so very much for caring about your customer. I will always remember this experience. Cindy Hardee

Charlie was amazing he was so helpful we definitely recommend him! Go see Charlie he will treat you like family.

We had a very pleasant experience! The showroom is beautiful, very clean and everyone is very hospitable. Our salesperson Charlie was awesome. He was very knowledgeable, so kind, he went out of his way to make us feel comfortable and to make our buying a new car very easy and exciting.

Charlie was great and impressively knowledgeable about the features of the car compared to salespeople at other dealerships we went to. Would absolutely recommend him to anyone looking to buy a car!

Charlie made the entire buying process stress free. He is very knowledgeable and did a great job selling us a vehicle. Charlie and his coworkers made this the most stress free car buying I have ever experienced. He is a champ and thank you.

Charlie was and is very helpful in helping me obtain my new MX5, and in helping me on the information needed to familiarize myself with the capabilities of my ‘226 Mazda MX5. More courteous salesmen are needed in the industry, to help to understand just what a joy ownership of the most exciting and affordable roadster in the U S can be, thanks Charlie !

I am submitting this complaint regarding my recent experience with Furman Mazda and the handling of a serious issue involving my wife’s 2025 Mazda CX-50. While my wife was attempting to back out of her workplace parking lot, the vehicle completely locked up. The steering wheel would not move, the shifter was unresponsive, and the vehicle appeared completely disabled. Multiple individuals attempted to assist, including three separate jump-start attempts and a visit from AAA. Despite these efforts, the vehicle remained inoperable. AAA was unable to diagnose or resolve the issue and ultimately arranged for a tow truck. Ironically, when the tow truck driver arrived, the vehicle started. However, due to the seriousness of the situation, we proceeded with having the vehicle towed to Furman Mazda for inspection. What concerns me most is that after keeping the vehicle overnight, the dealership informed us that they could not find anything wrong with the vehicle. While I understand that intermittent issues can be difficult to diagnose, it is unacceptable to simply dismiss an incident of this magnitude without providing any meaningful explanation. A modern vehicle does not completely lose functionality without cause. My wife is seven months pregnant, and we have a two-year-old child. This situation could have become significantly more serious depending on where and when it occurred. As a customer, I expected the dealership to recognize the safety implications and treat the matter with the level of concern it deserved. In addition to my concerns regarding the vehicle itself, I was extremely disappointed by the professionalism displayed during the process. Communication was poor from the beginning. We received no meaningful updates regarding the diagnosis and were simply informed that the vehicle was ready for pickup. When I arrived at the dealership, I spoke with both Sam and Don. Don was professional initially and did replace the battery in my wife’s key fob as a precaution, which I appreciate. However, when I asked reasonable questions regarding the cause of the incident and sought reassurance about the vehicle’s safety, I was met with dismissive responses. I repeatedly requested an explanation for what could have caused the vehicle to completely lock up, but was essentially told that nothing was wrong. I also requested a copy of the vehicle inspection video that Mazda dealerships typically provide. I was informed that the video system was not working and that no video was available. Given the circumstances, this explanation raised additional concerns. After leaving the dealership, I consulted several individuals within the automotive industry, including dealership professionals and technicians. Every one of them recommended that I follow up regarding the inspection documentation and video. When I called the dealership back and specifically requested a return call from Don, I provided my direct contact information. Instead of contacting me, Don contacted my wife. While this may seem minor, it gave the appearance of avoiding the individual who had been actively seeking answers throughout this process. To summarize, my dissatisfaction stems from two primary issues: 1. The complete lack of explanation regarding a significant vehicle malfunction that left my wife’s vehicle entirely inoperable. 2. The poor communication and unprofessional handling of our concerns throughout the process. This is the third Mazda my wife and I have owned during our ten years together. We have been loyal Mazda customers because we have generally trusted the brand and enjoyed our vehicles. However, this experience has severely damaged that trust. We are already exploring options to trade the vehicle and, based on this experience, do not intend to return to Furman Mazda for future business. I am seeking a more thorough review of this incident, a clear explanation of what may have occurred, and accountability for the way this situation was handled.

Charlie and the rest of the dealership made sure to do everything to make the process as comfortable as possible. Charlie helped get us info on as many cars he could to help make our decision and made sure we felt it was the right one.

Charlie was truly great from start to finish. He was patient and took his time helping us find not just the right car, but the exterior, interior, and features that were important to us. The day resulted in the perfect car which was honestly better than what we had hoped for when we first walked on the lot—including the price. That brings me to the next thing: Everyone we encountered was low-pressure and transparent. Based on my experience, I’d recommend Ferman Mazda without hesitation. Thanks Charlie and everyone who played a part in making our experience a positive one!

Charlie was a consummate professional. He was very helpful & did everything he could to make the experience as smooth as possible

Charlie did an exceptional job helping me purchase this vehicle. I initially wanted an older model but Charlie explained how with a newer model I could still be covered under warranty and assisted me greatly with selecting this vehicle.