I've just leased a new CX-5 Select from Ferman Mazda, and traded in my old Mazda 3 hatchback (also from Ferman). This time I worked mostly with Ben from Sales and I think he did a great job. We spent hours reviewing my needs as a customer and several different vehicles and options. It was a very respectful, informative process. It wasn't rushed or pushy. The dealership recognized my customer loyalty both in the discussions and in the offer presented to me. When I expanded my search to other brands, the others were not cooperative in answering my questions ...
One of the best car shopping experiences I have had. They were all so friendly and not pushy at all. They gave you all types of options to help you walk out with a great deal. George “OJ” Camara was the best sales rep. He really took the time to understand what I was looking for and how to an achieve my goal. They have gained a customer for life. Thank you George for all your help.
I am very pleased with Mazda Service Dept. Sam has assisted me one several occasions and has always been welcoming with a smile and professional. The waiting room is comfortable and offers soft drinks and water, coffee, snacks! When I needed a rental they provided one for me. Every thing about the Brandon Mazda is Excellent!!
After car shopping ALL day yesterday, we stumbled into Ferman Mazda in Brandon on a whim. We were greeted by Michael, and he was an ABSOULTE pleasure to work with from start to finish. He wasn't shy to ask for help when needed, and fought for us to get the price we needed for our budget. We ended up driving out with our dream car, and were amazed with how easy the entire process was. Thanks again Mike!
always greeted by sam wita smile & honestly— explains everything in layman terms— a $$ maker for mazda — always believe what sam tells me —put out more snacks for long waits
David was very helpful and professional through all the process of leasing my car. He was above and beyond to try to fulfill all my requests. I highly recommend him. Thx David!
Robert castelli and Dino Demarco gave excellent service. Definitely recommended this place everyone was great
Had a great experience buying a CX-5 at Ferman Mazda. Our salesman Chris was so friendly and nice and not in the least bit pushy. He took the time to explain a lot of features on our new car and was patient with us. Also he did all the setup on my phone which I appreciated. Thanks Chris.
Outstanding experience at Ferman, our salesman David Esau was very professional, helpful, and courteous! He made our car buying experience extremely pleasant and special since we were purchasing our daughter's first car. We would definitely return to purchase for our son.
Have more employees like David he is a tremendous asset. A a Love the car.
Had a good experience with purchasing a new Mazda CX-50 from Ferman Mazda. Salesman David Esau was courteous, knowledgeable, straightforward and always had accurate numbers. It was a fair deal with no outrageous dealer markups.
I called on a Sunday, and spoke with Carla. The dealership wasn't opened as yet, but Carla took my info, and told me someone would get back to me asap. It was only a short time later, when David called, and I told him I was looking for a white 2022 CX-5 turbo signature. He said he would call me back as soon as he checked the inventory. He called back a few minutes later, and told me he had one in stock, and would send me some pictures. He not only sent the pictures, he went out of his ...
Excellent service at Ferman Mazda with David. Very thorough with everything. Took his time explaining all the techy stuff with my new CX50. Kept me informed as to the date of arrival for my new car. This is my 3rd Mazda from Ferman Mazda. Would highly recommend them & David too.
Bought a Mazda CX5 Premium plus at Ferman Mazda. We hace had it about a month now. What a great vehicle and Katisha, the sales person treatwd like we were her family. She knew exactly what we were looking for and when the vehicle arrived took 2 hours of her day to go over everyevery item of tjis crossover. Wonderful ecperience at Ferman.
The best customer service! Great deal on my truck! Joel and Brian exceeded all expectations! Thank you.
Service team of Joe, Will, and Walter were better than perfect! Took my Mazda 2020 CX5 into the dealership for the first complimentary Full Circle Inspection. Synthetic oil upgrade, tire rotation, oil filter, and the total inspection of everything under the hood. Great Christmas present. Great Mazda dealership!
This dealership is hands down the best there is in all services.I just purchased my third car in 10 years.
Dealing with Marc Metzner in sales is a pleasure. He makes buying a vehicle very stress free. I like a good deal as much as anyone and he will do his best to make this happen without all the back and forth. Do your self a favor and buy your new rig from Marc
Joseph and the service team helped me with my car’s first service. I was satisfied with the customer service.
David was hands down the best salesperson that my husband and I encountered while searching for our next family car. I told him what options I needed to have and he found our unicorn! We were in and out in about 3 hours from test drive to driving off the lot to go home. I highly recommend this Mazda facility because of the professionalism we experienced, the cleanliness of the building, and the fact that they don’t use aggressive and pushy sales tactics. We will be back when it’s time to upgrade again!
Joseph Leggett at the Ferman Service Department provided an Amazing customer service. Very professional, showed that he cares for customers. Communicated with me during process
I'm writing this review for Mr Pete Coley the 3rd time because I have not seen it received on the Website although I was able to see another one for another employee. I will try again. Mr. Pete is example is exemlplary Employee. As soon I as walked in his office all my anxieties went about the window. He is professional, know knowledgeable and very courteous. He work out a great warranty package for me.i couldn't be any happier with his skills and patience with me. I implore management to recognize Mr.Pete Coley for his great ...
I would like Management to know that Angela Haroon was very instrumental in the purchase of my 2019 CX5. She was not part of the dealmaking nor was my sales person. However her courteous attitude and friendly approach at the front door made me feel very comfortable going in. In order for any business, even a Doctor's office to be successful the frontline person must be sharp and must represent the company very well. As for Angela, I could not be any happier or satisfied from the get go. she is professional, Knowledgeable and experience. she is a great asset ...
Professional, friendly staff. We worked with Marc Metzner with sales. Great guy, very knowledgeable took his time and got us exactly what we wanted. Kaleab Jenrette with finance was also very professional and knowledgeable. The whole process was rather quick and painless.
Went to Brandon Mazda after a horrible experience at the competition, and we couldn’t be happier! Jared Howard greeted us, he was friendly, funny and knowledgeable. We test drove several vehicles and fell in love with one only to have another client who was there for the exact same car buy it from under us. No worries tho! Jared and the manager Braxton quickly found us the exact same car, a year newer, half the miles and worked their magic to make our budget still happen. I really could go on and on about our experience because it was ...
We worked things out, I asked them to cut me a check for the damaged truck and I would repair it myself.. They sent me a check!
I had a fantastic experience at this dealership! I got a great deal and Marc Metzner was an incredible sales person to work with. I would highly recommend making a vehicle purchase here.
I am writing a review to thank Joseph Leggett and his team for all their help fixing my '17 Mazda CX5. Also for turning a bad experience with another dealer into a good experience given the circumstances. I recently purchased the vehicle from another Mazda dealer and the first thing was I had to have my navigation screen replaced because someone got sanitizer on it at the previous dealership. Joe replaced it under the CPO warranty no questions asked. Then a month later, I brought it in to have the brakes checked and an oil change. They found the rotors were ...
Daniel with a Spark! Brought my CX3 into Brandon Ferman Mazda for warranty work and because of the CX5 loaner, had to have a new CX5. Daniel Nasche was the sales rep and he was amazing. Enough energy for a whole Army. He was very comprehensive and concise about each and every Mazda model. Friendly, available and attentive. Also, fun to work with. Brandon Ferman Mazda has a great product and a great sales and service team.
Amazing service. All my nerves went away once I spoke to David. The process was fast and easy. I will totally recommend to my friends and family.
What a great dealership! I had been doing my research on used CX-5's and Ferman Mazda posted one they just received. I contacted them and worked with John Copeland. He told me the car was on the lift getting its inspection and he went out to the service shop and sent me a video of the car getting its inspection, new brakes and tires. I went in that night for a test drive and with my bottom line, out the door offer. I drove the CX-5, loved it, said I was interested. They then gave ME their offer. It ...
They were friendly and quick! Not a lot of nonsense back and forth. They stick pretty close to the listed price, but the car we bought is in high demand. They charged $400 because we didn’t use their financing, which was a disappointment. David was great. Very informative, helpful and joyful. He also always responded quickly. The customer service is A+. We also loved Jeff, the finance guy, who got us in and out in record time and didn’t high pressure sell us. Thanks Ferman Mazda!
I had the pleasure of working with both Daniel and David at Ferman Mazda! I’ve always hated going into dealerships alone because the salesmen felt like they were ripping me off and not listening to what I was saying, but truly everyone at this dealership was SO nice, helpful, understanding, and gave me an amazing deal. I’m really grateful I chose Ferman Mazda over Westshore Mazda lol! Definitely stop in if you’re interested in Mazda 😊
Two pre owned cars to buy in a short time. Choice and quality. Great discussions and excellent deal with an experienced and caring and attentive seller. I recommend without any doubt.
We live 38 miles from Ferman Mazda and felt a a bit reluctant about buying at that distance, but were most pleasantly surprised to find a large, clean dealership complex with plenty of CX-5s available to choose from. But the nicest part of the experience was dealing with David Esau, the internet representative we contacted at the beginning of our search. He made the whole buying process comfortable from start to finish. He is a very personable, articulate young man who knows his product and knows his process. It isn’t always easy to navigate the financial requirements and the ...
David, Braxton and Chris are excellent. The purchase and trade-in process was easy. You could not ask for better service. This dealership is outstanding.
All in all, the beginning it was easy, the next visit was confusing but in the end i am 100% satisfied & pleased with the service. Rene gave me exactly what i wanted. It was quite difficult with circumstances with my trade-in. I’m very happy with my purchase from Ferman Mazda in Brandon.
Rene was amazing to have work with. He made everything smooth an easy to understand. He when over the car features for me to understand.
David could not have been more professional or knowledgeable. Unlike other salespeople who make it about them, he was serious about customer service. Many thanks!
Very smooth buying experience. Drove 2hrs to Ferman Mazda because they had the vehicle I was looking for and offered very good pricing. Working with David Esau was a pleasure. He was honest and prepared for us when we arrived. I’ve bought a number of new cars and this whole experience was the best ever. Thanks!
Everyone especially David Esau were professional and helpful in my SUV buying experience. I am very happy with my CX 5 and it is a joy to ride in.
After an issue came up with the financing, Tommy from the customer experience team reached out to me directly, followed through on his promises, and resolved the issue quickly. Errors and miscommunications happen to every business, it’s how these are handled that prove how good a business is. Tommy and Ferman Mazda proved they are top notch and why I should keep doing business with them.
I found this car on line. When I called the dealership David said that he would have it outside and ready for our 12 noon appointment. When we got there it went exactly as planned. After taking a test drive we were the owners of a Mazda RX7. There were a couple of minor paint scrapes which they said they would take care of, and did. Three days later we picked it up! Overall, a very good experience with David and the others at Ferman Mazda. I would definitely recommend them.
David was awesome to work with and always responded quickly. He was patient as I investigated two different vehicles and never felt rushed or pushed. I will recommend David to family and friends.
Extremely customer service oriented. The dealership made my experience fast and easy. I highly recommend this dealership and David! Car buying has never been so easy!
Great Experience!!! All around excellent service, we are very please with the car and everyone was very professional. Will definitely recommend in the future. Second time around!!!
Just wanted to reach out to you to let you know how amazing Sid and Caleb were in the entire car buying process. They were both pleasant, courteous, professional and went the extra mile to show us the many different features on the vehicle. I have bought many vehicles over the years and I cannot recall the service being as exemplary as the one provided by Sid and Caleb. They deserve to be commended. Thanks again for your service! Great job guys!
Purchasing a car can be an intimidating experience, however, David was gracious and accommodating. He presented car pricing with explanation without applying any additional pressure.
Ferman Mazda was probably the best car purchase ever. Process was easy and quick. David was great - patient, knowledgeable and answered all my questions. Highly recommend!
David is awesome appricate everything he did for us delivered to our door very knowledgeable and professional will recommend him to everybody who ask PS luv our CX30 select Best Regards Mike
I usually do write reviews but the experience at had at Ferman Mazda -Brandon was quick, easy and most of all David Esau listen to what I wanted and he made sure I got just that. David was not pushy or rushed me he really took interest in making sure I got what I wanted. I love my new car. David even stayed and went over features of car and made sure I was comfortable with everything. Thanks so much David and everyone else at Ferman Mazda.
This was my first car buying experience and it couldn’t have been easier. Everyone was extremely patient and helpful and I found my perfect vehicle 🙂 Thank you, again!!
I was shopping around for a good deal to trade in my car. I am not a big fan of big dealerships because of their hustle, but David and Sid made me change my mind. The process was smooth and fast, guys were very attentive and not too pushy. I highly recommend doing business with Ferman Mazda - Brandon and want to thank David and Sid for providing excellent service and meeting my needs.
At the last minute drove my little CX3 apple red to Brandon Mazda. Joe was there at the service desk. It was 5pm and the response was, "Welcome and we will have you out in a minute" True to his word, the CX3 was out and everything was perfect. Thanks, Joe. Next!
I love the service i always receive. Sam is always caring and concerned about making sure you are pleased with the service you have received.
Sam is the only one I will see! He’s the best! Friendly and kind. Remembers my name by heart. Been seeing him for years, so I trust him.
Sam was exceptional! They have the friendliest associates and I have no problem ensuring that I am happy and accommodated when having to have my vehicle serviced.
Prompt service, lovely, clean waiting area. Never had a bad experience here. Service performed as promised with a very reasonable wait time. This is the third vehicle I’ve purchased here.
We all know buying a car is usually a painstaking process. This was not the case when shopping for a Mazda CX5 at Ferman. Kaleab Jenrette help me find exactly what I was looking for and was awesome. The transaction was quick and smooth! I highly recommend this gentleman when looking for a new or used vehicle. Kathy
it was quick but expected more, it only gave me basic stiff, i expected more detailed stuff, it only provided results already knew and missed alot of the issues already present, for example, the doors don't unlock automatically, or the skecking sound when i hit my brakes or me having no brake fluid when i got home, that was missed, i know if was a free exception but i expected more. I was in and out in 15 min even that i question, i didn't even sit down to drink my coffee before my service was complete.
First time Mazda owner. First time dealing with a Ferman dealership. The entire experience from getting the True Car quote to taking delivery was handled professionally by Daniel Nasche. If it was not for Daniel, I seriously doubt we would have driven to Brandon from St. Pete to buy a Mazda.
Katisha was great to work with. Quickly helped me find the vehicle I was looking for helped with getting the right price and financing. Great job to all involved
I have been coming here since 2015, and this the best Mazda dealership I have come across in the Tampa Bay area. Customer service and vehicle service is excellent. What makes my experience the best is Sam Gunnoe. There are very few people I meet in customer service that truly provide such excellent customer service, and Sam is one of those few people. He is always nice, respectful, understanding, professional, and knows his job. When I move from the Tampa Bay area, I’ll definitely miss this Mazda dealership and good ole Sam.
The quality of service and the attitude of all the folks in the service department is exemplary. I would recommend Ferman Mazda to everyone. Just can’t say enough about their professionalism and thoughtfulness!
Excellent service and the appointment was on time the atención was good and nice people quit and very good Excellent work. I will come back
Last week I had an 11 a.m. appointment for 2 Recalls in which I asked that my broken side-view mirror be looked at. I had requested a ride home, yet the van had already left. Joe Leggert moved me up in front of 2 cars who were left overnight. Jehmari, the mechanic, did the recalls promptly, priced out the mirror and came in to explain along with Joe my options in detail. Their Customer Service was outstanding along with having me done in one hour to drive home! I will be asking for Joe personally anytime I return for Service. THANK YOU ...
The customer service was exemplary. Jonathan, Justin, and Baron went above and beyond any team I have ever worked with. Grandma is happy to have her groove back!
Incredible experience, Danny was very pleasant to work with. Hassle free and attentive to my questions. Was not sure on which Make I would go with next but I am glad I decided to go with Mazda. 10/10 would recommend!
We always take our car to Ferman Mazda & most of the time are VERY pleased. Both Sam & Joe are awesome & we enjoy working with them! KUDOS to them & to Ferman Mazda. hanks!! 🙂
One always dreads the thought of entering into negotiations for the purchase of a car at a dealership. But this particular instance was truly a satisfying experience. The young lady, Irina, was experienced, and courteous throughout the process. I believe that Ferman Mazda, and my wife and I I had made a mutually beneficial deal.
I scheduled an appt. to fix a software problem that may cause the car to stall. When I got to the appt. I asked the service advisor if I could also have my free first service on my car done at this same appt.. He said sure, no problem. My car was finished in an hour and a half and I was treated with respect.
Joseph has been very respectful from the beginning. He is easy to talk to and makes sure the requested work gets completed! I have been to this service department and have not had that same respect before.
Christopher Butler, the salesman was extremely helpful along with the rest of the team. Got me in and out in no time. Great team thank you for your assistance.
They treated me like family and had me feel at home would recommend to any body and love the car I was able to leave with.
Thank you Katisha at ferman mazda. Answered questions and provided the best offer of all Mazda dealerships in our area. Hope the car provides many years of reliable service to match her service
Staff was friendly, service was completed timely. Also the waiting area was clean and provided doughnuts plus had t.v. To keep entertained while waiting. The car was returned clean.
You should clone Sam. He is one of the best if not the best Customer Service people I have ever dealt with both in Michigan and Florida.
Ferman Mazda is the best. I’ve bought 2 cars from them and 4 others from other Ferman dealers. I have alway been treated very well.
Everyone at the dealership is so helpful and nice! I just wanted to say thank you to the team (especially Chris and Ricardo!) They went above and beyond to help my family and I.
Just wanted to say thank you for your excellent service. It is our 4th Mazda purchased from your Brandon location and you made it easy and hustle free!! keep up the good work!
Service department was exceptional. Rep went in detail to explain work done. Explained in detail how the parts work answered all my questions. Really helpful and knowledgeable. Did a free inspection. Waiting area is clean and has tons of amenities. Seemed like no time at all and my car was ready.
Started as scheduled. Out as promised in under 30 minutes. Even a provided with a surprise discount on the advertised price. Great friendly customer service.
I came in for a recall for my airbags and a diagnosis on a noise coming from my car. Joe was very informative and had tighten a piece and stopped the noise free of charge, and my car was done the same day. Very nice staff!
Excellent service and quick. All points hit and very satisfied. Will be back for future service or purchase. Mazda is a great brand and have been a Mazda owner for many years.
Way above the expectation..Sam Gunnoe,a service advisor,job well done at all the time.Hes personality,he's kindness and in behalf of he's job,,very excellent ,job well done..He great you with a happy smile in he's face,.He knows how to make you feel good as everytime I come over the your place for maintenance, he is always there for you and on time,with a pleasing personality.Please do recognize, Sam Gunnoe as a one of the best employee ..And thank you very much for your concern..Corazon Inch..
Very. Friendly ,professional service advisor Sam go the extra mile to make sure customers is satisfied and provide exceptional customer service as well as all the staff I will not take my vehicle anywhere else!
Katisha was great to have helping me make my decision, No pressure just the best experience and service you can ever get when purchasing a vehicle
Very nice employees. The only recommendation I will give is to maintain the waiting room better. It's ok but it could be better organize and neat. Need signs to let us know where the room is, it was confusing to get there. Thank you so much for a good service.
had 15,000 miles service completed on my CX-5 and did not have to wait very long under 2 hours , with dealership showroom having a complete remodel could have been a very bad situation but was not.
Kevin J was exceptional. His patience, authenticity, product knowledge and willingness to help were very comforting for someone that was buying his first car at age 40 (NYC transplant). Highly recommend Kevin and his team. Only constructive feedback is that the process took a bit too long but appreciate that we ended up buying two cars.
I had a routine service appointment and an additional question about a sensor that was on. Sam answered my question immediately and I waited for the car. I was out in a half hour, including my questions about the renovations going on. As always, Ferman is honest and efficient.
Excellent car buying experience. Competitive pricing, great selection, friendly and respectful staff. Smooth, painless car buying experience. Everything that was promised was delivered. They treated us right the first time and gained our respect and trust. I have purchased several vehicles throughout the years, and will definitely be coming back to Ferman in the future.