Guest Testimonials
Thank you for the best service Mr Charlie was pleasure to work with him thank you
Charlie was very patient, no pressure, took the time to walk us thru all the models and wait for us to come up with a decision. Great service.
Charlie was very friendly, didn’t talk down to me because of my age like many car salesman do. I’m very happy with the car I purchased from him 🙂
Charlie gave us the most amazing service and we could not be more thankful !! He was so thorough and patient in explaining everything.
Did not feel pressured to purchase, was shown all features of the vehicle, and the process was not drawn out
The experience today was absolutely astounding, I did not go in there expecting to get a 2025 with 3 miles on it!!!! Thank you so much for working with me and taking my trade in, wonderful buying experience. Charlie made everything very easy, he truly took time to help us understand our new car and get everything linked and apps added, I've never had any car sales rep truly care and help us how he did today, highly recommend seeing him when you go in! Finance was also great, everyone we spoke to were awesome! Will definitely continue buying our cars ...
Yesterday we contacted all 5 different local Mazda dealerships in the Tampa Bay Area. We explained that we would purchase a car this weekend & explained exactly what we were looking for in a lease. Hands down, Ferman Mazda was the best in every way. From the start, they were the most courteous, professional, and quick to respond, making the entire process smooth and stress-free. A huge shoutout to Katisha McDaniel, who was an absolute pleasure to work with! She was courteous & professional in each interaction. There was no back & forth, she gave us their best offer with full ...
Ferman Mazda did a great job. Their team delivered on what they said in a timely manner. Than you.
Charlie was very friendly and very informative. I could say the same about the rest of the staff that I spoke with throughout my purchase at Ferman Mazda!
Charlie was a wonderful salesperson. He explained the options of the vehicle clearly and was very helpful in the buying process.
Charlie really made sure I understood all the features of my new vehicle and how to operate them or change settings.
It was a great experience, Charlie was very knowledgeable of every detail in all the Mazda SUV's shown to me. He took his time in assuring I was happy in my expectation of what I was looking to lease for the next 3 years. Charlie is an awesome dealer and takes pride in representing the Mazda company.
Charlie is the man ❤️ he took his time with showing me how to use the specs in my new car. He was very pleasant went the extra mile for me and moms. Thank you again Charlie your awesome 🙏🏼💪🏽
Charlie made my third purchase from Ferman Mazda a wonderful experience. He is very personable.
He was a great guy the best we ever seen he explained very well very nice and sweet guy even to my kids he treated them like his own from how nice he is we were more exited to buy and enjoy our new car Im only buying from him the coming times hopefully.
I recently had the pleasure of purchasing a car from this dealership, and I can't recommend them enough. I worked with Charlie who is incredibly knowledgeable about the cars he sells. He took the time to answer all of my questions in detail and offering helpful insights into the features and benefits of each model. He listened carefully to what I was looking for and helped guide me to the perfect car for my needs. What really stood out was Charlie's genuine care for his customers. He went above and beyond to ensure I was satisfied and confident ...
Having the pleasure of Charlie helping me with my car buying experience was absolutely amazing! He was such a gentleman to my mother, made sure she had help getting up and a hand to lean on when needed! He was an expert on the vehicles, knew all the features inside and out making it easy and fast to showcase each one. Charlie was very polite, professional and courteous and made the entire experience easy. He provided all options possible, test drove multiple cars with me and made sure when my decision was made I was satisfied with the vehicle. I ...
Mr. Charlie was very accommodating and knowledgeable throughout the entire car buying process. Highly recommended!
Go see Charlie if you want a fair and honest person to help you with your car buying experience. He will help you in any way he can to get you the deal you want.
I was a pleasure having Charlie as my salesman. He was kind, honest, and professional. He made the process go smoothly.
This was one of the most delightful experiences I’ve had at Mazda! Charlie was extremely thorough, knowledgeable, and kept it fun! Ben was also amazing with the financial part of my transaction! They both created such a great experience purchasing a new car! Thank you both !
I had the pleasure of having Charlie as my salesman. He was patient, honest, educated and just a pleasure to work with. Words cannot express how grateful I am for his service. I will recommend any day to family and friends.
Charlie went above and beyond to make this deal possible. Couldn’t ask for better customer service 10/10
After my car of almost 10 years was wrecked and totaled by a drunk driver, it was time to find a new vehicle. I was somewhat apprehensive about coming into a dealership because of previous experiences I have had, but Mr. Charlie immediately put me at ease. He actually made purchasing a new vehicle an enjoyable process. He explained all the features and helped me make the best decision for my family. We decided on the 2025 CX-90. He made the car buying process simple and stress free. I am very pleased with the service I received, and would highly recommend anyone ...
Phenomenal experience from Sid meeting us in the parking lot to Thomas bending over backwards to get us the most affordable contract to Caleb locking in the financing with all the necessary perks. Getting a new car is always anxiety provoking but not with this team at Ferman Mazda! I look forward to working with them again and will recommend them to all my friends.
Charlie was outstanding! He got me just what I needed and was extremely kind gentleman. I would definitely buy another Mazda from Charlie.
Charlie was incredibly helpful and timely on making sure I got the right vehicle for me.
After going to multiple dealerships , I have to walk in Fermsn Mazda of Brandon . I was greeted by Charlie, Which he was exceptional. Listened Exactly what I wanted and when I wanted to spend. After a short wait. Went to see Caleb, the finance manager. It was the shortest and most pleasant time Visiting a finance manager. This team was all very personable. I would recommend Ferman Mazda of Brandon Looking for a great Car Buying experience. Needless to say, I left in my brand new 2025 Mazda CX 50.
I recently had an outstanding experience at the Mazda dealership and wanted to highlight the exceptional service I received. Katisha, my sales representative, was incredibly knowledgeable and patient throughout the entire process. She took the time to understand my needs and helped me find the perfect vehicle. Kenneth L., the financial manager, was equally impressive. He made the financing process straightforward and transparent, ensuring I understood all my options. His professionalism and willingness to answer my questions made me feel confident in my choices. The overall management of the dealership was apparent, even though I didn’t catch the manager'...
My car was in the collision center for repair, a normally unhappy experience. The service person, ALI, was an exceptional person! Behind the seens a real professional. Helped me through the process, went out of her way. When other people treat you like a number, she was caring and made a not so great experience palatable. My next car will be a Mazda also.
I just purchased a 2024 CX-5 from David. He was very patient and helpful throughout the almost month long process of buying this car. He answered all my questions, worked to get me a good amount for my trade and worked within my stipulations. I was set on a certain vehicle and waited for it to arrive. He worked with me to set up a delivery time that worked for me and explained everything about the new car very well. Since the sale he has still been available to me to quickly respond to my texts when I had a question. ...
Great experience purchasing a car with David. This is the 2nd time David has helped me to make the process so smooth..David has a great personality and way of making the customer feel comfortable.
This place is a well oiled machine. I purchased a cx5 in 2021 and I'm very happy with the car. Every time I come to the dealership for anything I wind up with $1000 plus bill. This is on a car that's barely 3 years old and has only 38,000 miles on it. The last time I was told I needed three tires, two different filters and a belt tensioner for a grand total of $1400. I know nothing about cars, but after looking on Google, I found that a belt tensioner in a CX5 2021 should last for the lifetime of the car. ...
She was honest and up front. Truly cared for my needs and I will never go to anyone else.
Just bought a new Mazda CX30, and Katisha made the process remarkably easy. I called her and asked if she had the model and color I wanted, she was able to beat the price of another dealership while giving me a car with premium paint color, cargo tray and bumper guard. Overall, the car was $1K more than the other one I was getting, and she got it down to a few dollars UNDER the other one. She was professional, polite and so accommodating during the entire time we were here and took care of every single detail. I went ...
Ended up being stalked and harassed by a salesperson. My husband as well. All because we didn’t want to purchase their car. Steer clear of this dealership. Salesperson was extremely nice at first, then ended up calling my office and harassing myself and other employees in the office.
I've just leased a new CX-5 Select from Ferman Mazda, and traded in my old Mazda 3 hatchback (also from Ferman). This time I worked mostly with Ben from Sales and I think he did a great job. We spent hours reviewing my needs as a customer and several different vehicles and options. It was a very respectful, informative process. It wasn't rushed or pushy. The dealership recognized my customer loyalty both in the discussions and in the offer presented to me. When I expanded my search to other brands, the others were not cooperative in answering my questions ...
One of the best car shopping experiences I have had. They were all so friendly and not pushy at all. They gave you all types of options to help you walk out with a great deal. George “OJ” Camara was the best sales rep. He really took the time to understand what I was looking for and how to an achieve my goal. They have gained a customer for life. Thank you George for all your help.
I am very pleased with Mazda Service Dept. Sam has assisted me one several occasions and has always been welcoming with a smile and professional. The waiting room is comfortable and offers soft drinks and water, coffee, snacks! When I needed a rental they provided one for me. Every thing about the Brandon Mazda is Excellent!!
Bought a used car from them. After I took it to a mechanic, the car needed brakes and had multiple lights blown. Less than a month later and the transmission broke. This is going to cost me $5000. Been a month without my car since it’s at the shop. Contacted Ferman Mazda about my problem and they told me they were looking into it. Then no more messages from them. Definitely disappointed that they sold me a lemon.
This dealer is excellent, especially Sidney in sales, who is always very kind and fair to me. However, this review is regarding the service department. I had an issue today which was mishandled by Service Advisor, Sam G. When I asked Sam for a small favor for my inconvenience, he became irate and said no. Don, the very kind service manager, overhead him, and quickly came out and gladly took care of the issue for me. As he was off to handle my issue, Sam rolled his eyes, shook his head, and said “you would probably go to Walmart and ...
After car shopping ALL day yesterday, we stumbled into Ferman Mazda in Brandon on a whim. We were greeted by Michael, and he was an ABSOULTE pleasure to work with from start to finish. He wasn't shy to ask for help when needed, and fought for us to get the price we needed for our budget. We ended up driving out with our dream car, and were amazed with how easy the entire process was. Thanks again Mike!
always greeted by sam wita smile & honestly— explains everything in layman terms— a $$ maker for mazda — always believe what sam tells me —put out more snacks for long waits
No one ever contacted me about the car I was interested in. I received and email that they would call me the next day but they never did
Used their on line trade in value and received a $43k amount. I wanted to purchase a $46K Audi. They quoted me a $5K difference. I countered with a $3k offer. 8 hrs later after many texts to get an answere they came back at $9k difference. Why have all the on line tools if not valid. Very terrible customer service. Just proving that the dealer experience is a one way street. Be careful with theses guys.
They never contacted me regarding my inquiry. Which is shame for them since I purchased a vehicle that day.
David was very helpful and professional through all the process of leasing my car. He was above and beyond to try to fulfill all my requests. I highly recommend him. Thx David!
Robert castelli and Dino Demarco gave excellent service. Definitely recommended this place everyone was great
Had a great experience buying a CX-5 at Ferman Mazda. Our salesman Chris was so friendly and nice and not in the least bit pushy. He took the time to explain a lot of features on our new car and was patient with us. Also he did all the setup on my phone which I appreciated. Thanks Chris.
Outstanding experience at Ferman, our salesman David Esau was very professional, helpful, and courteous! He made our car buying experience extremely pleasant and special since we were purchasing our daughter's first car. We would definitely return to purchase for our son.
Have more employees like David he is a tremendous asset. A a Love the car.
Had a good experience with purchasing a new Mazda CX-50 from Ferman Mazda. Salesman David Esau was courteous, knowledgeable, straightforward and always had accurate numbers. It was a fair deal with no outrageous dealer markups.
I called on a Sunday, and spoke with Carla. The dealership wasn't opened as yet, but Carla took my info, and told me someone would get back to me asap. It was only a short time later, when David called, and I told him I was looking for a white 2022 CX-5 turbo signature. He said he would call me back as soon as he checked the inventory. He called back a few minutes later, and told me he had one in stock, and would send me some pictures. He not only sent the pictures, he went out of his ...
Excellent service at Ferman Mazda with David. Very thorough with everything. Took his time explaining all the techy stuff with my new CX50. Kept me informed as to the date of arrival for my new car. This is my 3rd Mazda from Ferman Mazda. Would highly recommend them & David too.
Absolute worst car buying experience I’ve ever had. Purchased a Jeep on December 19th 2021. we worked with Katisha, who said she was the internet manager, and Joel, pre-owned manager. The process was easy and quick. We agreed to several items to be added to the “we-owe” that’s were never followed through. The vehicle had 1 key and Katisha said they will have their key person in the following week and would be able to cut and program the 2nd key when I come back to take care of the other items. For the next month (I have all of ...
Bought a Mazda CX5 Premium plus at Ferman Mazda. We hace had it about a month now. What a great vehicle and Katisha, the sales person treatwd like we were her family. She knew exactly what we were looking for and when the vehicle arrived took 2 hours of her day to go over everyevery item of tjis crossover. Wonderful ecperience at Ferman.
Beware if you are from Georgia. They will collect a sales tax for the purchase of your vehicle and Georgia will then charge an Ad Valorem tax. You get no credit for the tax paid at the dealership. If you're a Georgia buyer, look elsewhere.
The best customer service! Great deal on my truck! Joel and Brian exceeded all expectations! Thank you.
Service team of Joe, Will, and Walter were better than perfect! Took my Mazda 2020 CX5 into the dealership for the first complimentary Full Circle Inspection. Synthetic oil upgrade, tire rotation, oil filter, and the total inspection of everything under the hood. Great Christmas present. Great Mazda dealership!
This dealership is hands down the best there is in all services.I just purchased my third car in 10 years.
Dealing with Marc Metzner in sales is a pleasure. He makes buying a vehicle very stress free. I like a good deal as much as anyone and he will do his best to make this happen without all the back and forth. Do your self a favor and buy your new rig from Marc
Joseph and the service team helped me with my car’s first service. I was satisfied with the customer service.
David was hands down the best salesperson that my husband and I encountered while searching for our next family car. I told him what options I needed to have and he found our unicorn! We were in and out in about 3 hours from test drive to driving off the lot to go home. I highly recommend this Mazda facility because of the professionalism we experienced, the cleanliness of the building, and the fact that they don’t use aggressive and pushy sales tactics. We will be back when it’s time to upgrade again!
Joseph Leggett at the Ferman Service Department provided an Amazing customer service. Very professional, showed that he cares for customers. Communicated with me during process
I'm writing this review for Mr Pete Coley the 3rd time because I have not seen it received on the Website although I was able to see another one for another employee. I will try again. Mr. Pete is example is exemlplary Employee. As soon I as walked in his office all my anxieties went about the window. He is professional, know knowledgeable and very courteous. He work out a great warranty package for me.i couldn't be any happier with his skills and patience with me. I implore management to recognize Mr.Pete Coley for his great ...
I would like Management to know that Angela Haroon was very instrumental in the purchase of my 2019 CX5. She was not part of the dealmaking nor was my sales person. However her courteous attitude and friendly approach at the front door made me feel very comfortable going in. In order for any business, even a Doctor's office to be successful the frontline person must be sharp and must represent the company very well. As for Angela, I could not be any happier or satisfied from the get go. she is professional, Knowledgeable and experience. she is a great asset ...
Professional, friendly staff. We worked with Marc Metzner with sales. Great guy, very knowledgeable took his time and got us exactly what we wanted. Kaleab Jenrette with finance was also very professional and knowledgeable. The whole process was rather quick and painless.
Went to Brandon Mazda after a horrible experience at the competition, and we couldn’t be happier! Jared Howard greeted us, he was friendly, funny and knowledgeable. We test drove several vehicles and fell in love with one only to have another client who was there for the exact same car buy it from under us. No worries tho! Jared and the manager Braxton quickly found us the exact same car, a year newer, half the miles and worked their magic to make our budget still happen. I really could go on and on about our experience because it was ...
We worked things out, I asked them to cut me a check for the damaged truck and I would repair it myself.. They sent me a check!
I had a fantastic experience at this dealership! I got a great deal and Marc Metzner was an incredible sales person to work with. I would highly recommend making a vehicle purchase here.
I am writing a review to thank Joseph Leggett and his team for all their help fixing my '17 Mazda CX5. Also for turning a bad experience with another dealer into a good experience given the circumstances. I recently purchased the vehicle from another Mazda dealer and the first thing was I had to have my navigation screen replaced because someone got sanitizer on it at the previous dealership. Joe replaced it under the CPO warranty no questions asked. Then a month later, I brought it in to have the brakes checked and an oil change. They found the rotors were ...
Daniel with a Spark! Brought my CX3 into Brandon Ferman Mazda for warranty work and because of the CX5 loaner, had to have a new CX5. Daniel Nasche was the sales rep and he was amazing. Enough energy for a whole Army. He was very comprehensive and concise about each and every Mazda model. Friendly, available and attentive. Also, fun to work with. Brandon Ferman Mazda has a great product and a great sales and service team.
Amazing service. All my nerves went away once I spoke to David. The process was fast and easy. I will totally recommend to my friends and family.
What a great dealership! I had been doing my research on used CX-5's and Ferman Mazda posted one they just received. I contacted them and worked with John Copeland. He told me the car was on the lift getting its inspection and he went out to the service shop and sent me a video of the car getting its inspection, new brakes and tires. I went in that night for a test drive and with my bottom line, out the door offer. I drove the CX-5, loved it, said I was interested. They then gave ME their offer. It ...
They were friendly and quick! Not a lot of nonsense back and forth. They stick pretty close to the listed price, but the car we bought is in high demand. They charged $400 because we didn’t use their financing, which was a disappointment. David was great. Very informative, helpful and joyful. He also always responded quickly. The customer service is A+. We also loved Jeff, the finance guy, who got us in and out in record time and didn’t high pressure sell us. Thanks Ferman Mazda!
I had the pleasure of working with both Daniel and David at Ferman Mazda! I’ve always hated going into dealerships alone because the salesmen felt like they were ripping me off and not listening to what I was saying, but truly everyone at this dealership was SO nice, helpful, understanding, and gave me an amazing deal. I’m really grateful I chose Ferman Mazda over Westshore Mazda lol! Definitely stop in if you’re interested in Mazda 😊
Two pre owned cars to buy in a short time. Choice and quality. Great discussions and excellent deal with an experienced and caring and attentive seller. I recommend without any doubt.
We live 38 miles from Ferman Mazda and felt a a bit reluctant about buying at that distance, but were most pleasantly surprised to find a large, clean dealership complex with plenty of CX-5s available to choose from. But the nicest part of the experience was dealing with David Esau, the internet representative we contacted at the beginning of our search. He made the whole buying process comfortable from start to finish. He is a very personable, articulate young man who knows his product and knows his process. It isn’t always easy to navigate the financial requirements and the ...
David, Braxton and Chris are excellent. The purchase and trade-in process was easy. You could not ask for better service. This dealership is outstanding.
All in all, the beginning it was easy, the next visit was confusing but in the end i am 100% satisfied & pleased with the service. Rene gave me exactly what i wanted. It was quite difficult with circumstances with my trade-in. I’m very happy with my purchase from Ferman Mazda in Brandon.
Rene was amazing to have work with. He made everything smooth an easy to understand. He when over the car features for me to understand.
David could not have been more professional or knowledgeable. Unlike other salespeople who make it about them, he was serious about customer service. Many thanks!
Very smooth buying experience. Drove 2hrs to Ferman Mazda because they had the vehicle I was looking for and offered very good pricing. Working with David Esau was a pleasure. He was honest and prepared for us when we arrived. I’ve bought a number of new cars and this whole experience was the best ever. Thanks!
Everyone especially David Esau were professional and helpful in my SUV buying experience. I am very happy with my CX 5 and it is a joy to ride in.
After an issue came up with the financing, Tommy from the customer experience team reached out to me directly, followed through on his promises, and resolved the issue quickly. Errors and miscommunications happen to every business, it’s how these are handled that prove how good a business is. Tommy and Ferman Mazda proved they are top notch and why I should keep doing business with them.
I found this car on line. When I called the dealership David said that he would have it outside and ready for our 12 noon appointment. When we got there it went exactly as planned. After taking a test drive we were the owners of a Mazda RX7. There were a couple of minor paint scrapes which they said they would take care of, and did. Three days later we picked it up! Overall, a very good experience with David and the others at Ferman Mazda. I would definitely recommend them.
David was awesome to work with and always responded quickly. He was patient as I investigated two different vehicles and never felt rushed or pushed. I will recommend David to family and friends.
Extremely customer service oriented. The dealership made my experience fast and easy. I highly recommend this dealership and David! Car buying has never been so easy!
Great Experience!!! All around excellent service, we are very please with the car and everyone was very professional. Will definitely recommend in the future. Second time around!!!
Just wanted to reach out to you to let you know how amazing Sid and Caleb were in the entire car buying process. They were both pleasant, courteous, professional and went the extra mile to show us the many different features on the vehicle. I have bought many vehicles over the years and I cannot recall the service being as exemplary as the one provided by Sid and Caleb. They deserve to be commended. Thanks again for your service! Great job guys!
Purchasing a car can be an intimidating experience, however, David was gracious and accommodating. He presented car pricing with explanation without applying any additional pressure.
Ferman Mazda was probably the best car purchase ever. Process was easy and quick. David was great - patient, knowledgeable and answered all my questions. Highly recommend!
David is awesome appricate everything he did for us delivered to our door very knowledgeable and professional will recommend him to everybody who ask PS luv our CX30 select Best Regards Mike
I usually do write reviews but the experience at had at Ferman Mazda -Brandon was quick, easy and most of all David Esau listen to what I wanted and he made sure I got just that. David was not pushy or rushed me he really took interest in making sure I got what I wanted. I love my new car. David even stayed and went over features of car and made sure I was comfortable with everything. Thanks so much David and everyone else at Ferman Mazda.
This was my first car buying experience and it couldn’t have been easier. Everyone was extremely patient and helpful and I found my perfect vehicle 🙂 Thank you, again!!
I was shopping around for a good deal to trade in my car. I am not a big fan of big dealerships because of their hustle, but David and Sid made me change my mind. The process was smooth and fast, guys were very attentive and not too pushy. I highly recommend doing business with Ferman Mazda - Brandon and want to thank David and Sid for providing excellent service and meeting my needs.
At the last minute drove my little CX3 apple red to Brandon Mazda. Joe was there at the service desk. It was 5pm and the response was, "Welcome and we will have you out in a minute" True to his word, the CX3 was out and everything was perfect. Thanks, Joe. Next!
I love the service i always receive. Sam is always caring and concerned about making sure you are pleased with the service you have received.
Sam is the only one I will see! He’s the best! Friendly and kind. Remembers my name by heart. Been seeing him for years, so I trust him.
Prompt service, lovely, clean waiting area. Never had a bad experience here. Service performed as promised with a very reasonable wait time. This is the third vehicle I’ve purchased here.