Guest Testimonials
Charlie was great and impressively knowledgeable about the features of the car compared to salespeople at other dealerships we went to. Would absolutely recommend him to anyone looking to buy a car!
Charlie made the entire buying process stress free. He is very knowledgeable and did a great job selling us a vehicle. Charlie and his coworkers made this the most stress free car buying I have ever experienced. He is a champ and thank you.
Charlie was and is very helpful in helping me obtain my new MX5, and in helping me on the information needed to familiarize myself with the capabilities of my ‘226 Mazda MX5. More courteous salesmen are needed in the industry, to help to understand just what a joy ownership of the most exciting and affordable roadster in the U S can be, thanks Charlie !
I am submitting this complaint regarding my recent experience with Furman Mazda and the handling of a serious issue involving my wife’s 2025 Mazda CX-50.
While my wife was attempting to back out of her workplace parking lot, the vehicle completely locked up. The steering wheel would not move, the shifter was unresponsive, and the vehicle appeared completely disabled. Multiple individuals attempted to assist, including three separate jump-start attempts and a visit from AAA. Despite these efforts, the vehicle remained inoperable. AAA was unable to diagnose or resolve the issue and ultimately arranged for a tow truck.
Ironically, when the ... Read More DealerRater - Jun 26, 2026
Charlie and the rest of the dealership made sure to do everything to make the process as comfortable as possible. Charlie helped get us info on as many cars he could to help make our decision and made sure we felt it was the right one.
Charlie was truly great from start to finish. He was patient and took his time helping us find not just the right car, but the exterior, interior, and features that were important to us. The day resulted in the perfect car which was honestly better than what we had hoped for when we first walked on the lot—including the price. That brings me to the next thing: Everyone we encountered was low-pressure and transparent. Based on my experience, I’d recommend Ferman Mazda without hesitation. Thanks Charlie and everyone who played a part in making our experience a positive ... Read More DealerRater - Jun 13, 2026
Charlie was a consummate professional. He was very helpful & did everything he could to make the experience as smooth as possible
Charlie did an exceptional job helping me purchase this vehicle. I initially wanted an older model but Charlie explained how with a newer model I could still be covered under warranty and assisted me greatly with selecting this vehicle.
Great customer service, very easy to work with, and they were very fast with processing paperwork
I’m very impressed my last experience with Ferman of Brandon all personnel in the dealer. Outstanding transaction with my new auto.
Charlie has been absolutely amazing and incredibly patient with me! I walked in on a Wednesday evening around 5:30 PM just to “look,” with no real plan. The friend who was with me highly recommended the CX-5 since he owns one and loves it.
All I knew was that I wanted a car with parking sensors, a power liftgate, and light-colored interiors (tan or white). Charlie worked tirelessly to find exactly what I was looking for and never made me feel rushed or pressured.
At first, I was considering buying, but as we talked, I realized that leasing — which I’ve ... Read More DealerRater - Apr 28, 2026
very easy, had another local mazda dealer mislead us on an internet deal. the choice was easy ! these folks gave us a good deal and stuck to the deal period. made a deal over the phone sunday, picked up the car monday.
We enjoyed dealing with Charlie He was not high pressure but very knowledgeable about your cars. I told him what i was looking for and he steered me to the correct car right away I would recommend Mazda and Charlie to my friends.
I had an amazing experience working with Ben Doucette at Ferman Mazda in Brandon. From start to finish, he was incredibly transparent, which made the entire process feel stress-free and comfortable. He took the time to clearly explain everything and made sure I understood all of my options—no pressure, no hidden surprises.
What stood out most was that Ben was never pushy. He genuinely cared about helping me find the right car, not just making a sale. That kind of honesty is rare at dealerships, and it made a huge difference in my experience.
He was also extremely thorough ... Read More DealerRater - Apr 18, 2026
This is my 3rd car with Ferman Mazda. Always great service! Thank you all! Keep it going.
Charlie was a pleasure to work with. Pleasant and professional throughout the entire process. The Sales Manager and Finance Manager were equally friendly and professional as well overall a great experience.
Sid and Jose made our entire car-buying experience incredibly smooth from start to finish. Sid really took the time to listen to what we were looking for and made sure we found the perfect vehicle to fit our needs, never rushed, never pushy, just genuinely helpful. Jose was just as great on the financing side, walking us through everything and making sure the numbers worked comfortably within our budget. Together, they made a fantastic team and took great care of us. Highly recommend working with both of them if you’re heading to the dealership!
Very easy dealership to work with. Charlie is very friendly and will guide you every step of the way.
Charlie and the whole team at Brandon Mazda made the process from beginning to end seamless. Absolutely, no pressure. I will recommend Charlie to friends and family. I love my new 2026 CX 90 and Charlie took the time to show me how everything in the car worked. He went beyond with his kindness and patience. This is our family's 6th Mazda.
Great people, very nice and very helpful. I did all my work with a man named Charlie, helped me greatly with getting into the exact car that I wanted. 10/10 will definitely send my friends or family to him if they are looking to buy a great car.
We had a very positive experience with everyone at Ferman Mazda. Brian, Charlie and Mason were all extremely helpful, courteous and cordial. We'll definitely recommend Ferman Mazda.
We bought a tesla 2020 model X long range plus .Mr.Charlie epting is such a humble,respectful guy .very patient with us Highly recommend him for all your car needs.
We had the best car buying experience at Ferman Mazda in Brandon! Due to being a commuter, I needed a car with good gas mileage - so the CX-50 Hybrid was my main interest. Charlie was thorough in showing us all the many features the CX-50 Hybrid offers - so impressive! I felt absolutely no pressure during my entire experience and the process was seamless! The car is perfect and I could not be happier! I would definitely come back and would highly recommend this dealership and Charlie for anyone looking for a wonderful vehicle at a top notch dealership!
Charlie was amazing, he really helped me in every possible way, thank you so much charlie, despite us having trouble with another associate with another car, charlie helped find something similiar and also how to work the vehicle, 10/10 would recommend!!!
We had a great experience working with Charlie over a couple of days. He was helpful, patient, and really listened to what we were looking for in a used car. The process was smooth and low-pressure. We’d definitely recommend asking for Charlie.
I had a great experience purchasing my Mazda CX-50 hybrid from Charlie & Ed Ferman Mazda. Charlie was so helpful in showing me all the bells and whistles of the car. The manager, Mason, was very kind, helpful, and fair, working to get to a price point that worked for both of us. The entire visit was unpressured, a totally different experience than other brand dealerships I visited. I am very pleased with my experience overall. I can’t wait to drive my beautiful car around town. Thanks Charlie!!
Thank you Charlie for all your help with finding our daughter a new car. Very professional and lots of fun. Thank you!
We've purchased 2 CX-5's from Ferman, one a Certified Pre-Owned with a wraparound extended warranty. Recentley, while out of state, we had a mechanical issue that rerquired immediate attention. Surprisingly we leanred our warrnty was expired! Further checked leanred there was a data enry error and the policy was still active. I contacted Jeff Shegog at Ferman, he got right on it. He had the error corrected, ensuring the repairs were covered. Jeff went above and beyond the "call of duty," providing his personel cell number, making and taking calls to help us when needed most. Hats ... Read More DealerRater - Feb 3, 2026
The most welcoming and professional experience! Charlie was extremely knowledgeable about the available inventory and he explained every feature the car had to offer. When it was time to purchase he walked us through every step. The entire purchase was seamless. We couldn’t ask for better customer service. Thank you to everyone at Ferman Mazda. Recommend you visit Ferman soon.
My third new Mazda from Brandon Ferman Mazda. They always say YES to anything you ask for with excellent service and knowledge highlighting the Mazda ride. The sales force always respectfully guides each new visitor to all Ferman Mazda has to offer. Charlie T. Epting, Jr. is my favorite for fun knowledge and excellent demos with the Mazda CX-50. Go see Charlie at Ferman Mazda. It's the smart thing to do!
Charlie, and all the folks at Ferman Mazda made this purchase very pleasurable. The entire process was low key; we were very appreciative to have been treated like family. We came in to look at one particular car that we spied on the Ferman website. Charlie took the time to review their entire inventory to see if there was anything that met our requirements better. We ended up with a great deal on the original car, received a fair price for our trade and, best of all, didn't have to put up with any pushy sales games from anybody ... Read More DealerRater - Jan 16, 2026
Charlie was amazing so sweet and helpful. I’m so glad I got my car here it was a great experience.
Had. A pleasant time with Charlie and the crew at Furman Mazda. Wasn't expecting to walk away with a new vehicle but given specific circumstances they worked with us and gave us multiple options on how to proceed in our current situation and gave us time to decide what would be best for us. There was never any pressure. There was always information provided when asked and the overall experience will keep us coming back
Loved Charlie! I would highly recommend him to anyone. He was extremely easy to talk to and was very straightforward with us. Thank you again Charlie!
Ferman Mazda was a great shopping experience. Charlie Epting was very knowledgeable, friendly and understanding during our visit. In the last 2 weeks Charlie waa directly involved in our family buying to new Mazdas, a Cx-50 and a CX-90. Thanks again Charlie, your the best!
Charlie was someone who made the car buying process easier and more enjoyable than normal.
Just had a positive experience purchasing a Mazda at Ferman's in Brandon. Ask for Charlie Epting, he knows his Mazda's and will steer you in the right direction. He's also a veteran and has had some interesting experiences. Buying a new car can be stressful, but this was easy....
Charlie made leasing my car such a smooth and easy process. He listened to my concerns and was very helpful in finding a car that I was comfortable in!
From the moment I walked in Charlie was right there patient and very helpful and knowledgeable!
My husband and I went to Ferman's from Sarasota just to take car that we so online for a ride. The salesman's we had the pleasure to do business with was Charlie. Charlie was very helpful answered any and all questions we had. I have to say, he was the best salesperson we have ever dealt with. the only complaint I have is he mumbles when he speaks which makes it very hard to understand him. other than that, he was fabulous. Also, i had an issue with the battery, we spoke to Charlie once we arrived it ... Read More DealerRater - Nov 26, 2025
I went to Ferman Mazda because they had the best selection of new and used CX-5. They were straight forward, not pushy. My co-workers have bought from here and use their service department. Everyone was very nice.
Charlie was a wonderful person to work with! Very helpful and patient! So glad we found him in our car shopping process!
This is our 2nd Mazda from Ferman in Brandon in the last four months. I go to Ferman because of Charlie. He is an outstanding sales rep and is very easy to work with. Charlie is very well verse on all options and aspects of the vehicles we were interested in. He took the time to educate me with all the features our new vehicle has to offer. Thanks Charlie!
From the minute we walk in the doors,Charlie was warm and engaging. We had a lot of questions and he was patient and informative and very accommodating. He help us make a great decision on a grade car.. Thanks, Charlie, we appreciate you and team. Excellent service.
Charlie was so sweet and everyone at this dealership was so helpful! I would recommend them to everyone!
Charlie and Larry, were pretty great and helpful. I enjoyed getting the support to find a the car that I needed without any trouble.
This is our 2nd Mazda from Ferman in Brandon. Great service, very friendly, and Charlie is the best. He took the time to help me with all the new features.
Larry, Met and Kayla! What a dream it was to work with you guys!! From the initial call to driving out of the dealership! The efficiency and attention to detail was all there from beginning to end! And Larry was sooo patient and went above in beyond to show me every new feature the CX 90 had! The price point and hospitality really blows it out of the park at Ferman Mazda! Way to go guys! (And gal!) 🙂
Charlie was fantastic the first minute I walked on the lot. Very quick and attentive to the type of vehicle.I wanted and the additions and features that I wanted as well. The process was very detailed.Negotiations were very easy. Charlie was an absolute dream, he was very personal when we had the moment to be- but when it was time for business he was great to the point. He showed me all the features of my car and helped get it set up to the perfect settings I loved.
The dealership was very nice to us, and all the employees were organized and kind. They communicated well and it was overall a very smoooth ride to getting our car.
I had a great time at Ferman Mazda Brandon! Everyone there was super helpful and friendly. Larry, my salesperson, was awesome. He made sure everything went smoothly and answered all my questions without a problem. Happy customer, Lenka
Took longer than I thought it should have.They could not come up with a price.I would accept.They finally did and I bought the car
Charlie was great, he's very knowledgeable and professional. He went through and helped me with the car setup process which I appreciate. I also liked the snacks that the dealership offers in the waiting room.
We recently purchased a Mazda CX-90, and our experience was exceptional thanks to Charlie Epting. From the moment we walked in, Charlie was professional, knowledgeable, and genuinely focused on helping us find the perfect vehicle.
He took the time to explain every feature of the CX-90 in detail, answered all our questions patiently, and never made us feel rushed or pressured. Charlie’s expertise and friendly approach made the entire process smooth and stress-free.
What stood out most was his transparency and commitment to ensuring we were completely satisfied. He went above and beyond to make sure we understood all ... Read More DealerRater - Sep 17, 2025
Really enjoyed and appreciated the professionalism of my salesman. I felt the process of buying my new Mazda CX 5 was the best car buying experience I have had. Explained and demonstrated product well and negotiation for purchase price and trade in value were performed fairly. I will now highly recommend Ferman Mazda and my salesman to family and friends.
Charlie was very thorough and straightforward, and made the purchase experience very pleasant. It was an honor to work with him
Charlie was really a great help. He helped get us the car we needed and more. Can't thank him enough.and the dealership was overall great definitely recommend.5 stars all around.
I had an outstanding experience working with Charlie Epting at Ferman Mazda! From the moment I walked in, Charlie greeted me with a warm, friendly smile and immediately made me feel comfortable. His professionalism, product knowledge, and genuine care for his customers were evident throughout the entire process. He took the time to understand my needs, answered all my questions patiently, and never pressured me into making a decision.
Charlie went above and beyond to ensure everything was smooth and stress-free, and he made sure I left with the perfect vehicle for me. His dedication and honesty truly set him ... Read More DealerRater - Aug 20, 2025
Having Mr. Charlie Epting work with me was the highlight of my automobile buying experience!
Charlie was very helpful and welcoming, he made sure we were well taken Care of.
I had a great car buying experience at Ferman Mazda! My rep, Charlie, was excellent and answered all of my questions and responded to my random questions via texting 24/7! They weren't pushy/forceful, I was able to guide the speed and particulars of the entire process. I'd recommend Ferman Mazda/Charlie to all friends/family!
The store is very modern and elegant and makes the customer feel very comfortable and confident for their next purchase.
great experience ! charlie and gabriel looked out heavy and got me the new wheels i wanted for a great price !
I hadn’t had an experience at a dealership as pleasant and seamless as this one. Charlie was so kind and knowledgeable, and only wants what is in your best interest. I couldn’t have asked for a better human being to work with!
The dealership overall was pleasant and our experience purchasing a new car was very positive. Our sales rep, Charlie, was a delight to work with - knowledgeable, professional and fun!
Charlie's the best! Very kind very helpful and understanding. Mazda is a great dealership!
Charlie is fantastic! From the beginning he was very complimentary and kind towards my son and I. He shared great stories and pictures of his stellar military career during our long wait. He respected every word I said and our limits on making a deal. This was my 18 year old son’s very first purchase on his own, he secured his own financing ahead of time. Charlie respected that, he was more like a human and a fellow parent than a salesman.
I wish I could say that for the finance guy in the back. I hope they’re not ... Read More DealerRater - Jun 25, 2025
Brian proved extremely knowledgeable of the vehicle and very helpful through the entire process. His professionalism made it an easy buying decision.
Great and very informative experience! We picked the perfect vehicle with all of the features I wanted within my price range. Charlie was very fun to work with and shared many of his travel stories with us. Great experience! Highly recommend.
From the monent I stepped onto to the dealer, someone was opened the door for us and welcoming with a big smile. Mr. Charlie is knowledgeable, professional, patient. He listened attentively to my needs, didn't pressure us. The manager and other staffs are very kind, friendly also. I had an outstanding experience at Ferman. I definetely recommend this dealership, Mazda, and Charlie to other dream car buyer.
Me and my family have gotten all of our cars from this dealership! That’s 6 total just from this location. We love it here and will continue to go back time and time again. Katisha McDaniel was the one who helped me the most. My twin sister and I love working with her because she makes things run super smoothly and quickly. She’s really personable and just gets us and our mentality when it comes to getting the cars we want. We even made her a cake to show our appreciation! We love Mazda here in the Paz Family ... Read More DealerRater - Jun 3, 2025
When we have gone here, my family and I always are asked what we need or of any assistance. Katisha has been AMAZING the times we’ve been, she treats us like family! Such a loving establishment!
I reached out to Jose Acevedo on May 27, 2025, to address the discrepancies and reiterated my desires to maintain the agreed-upon price. He responded defensively, accusing me of buyer’s remorse and dismissing my concerns. He responded defensively, accusing me of buyer’s remorse and dismissing my concerns. Following this conversation, I visited the dealership on May 29, 2025, accompanied by my mother. Jose greeted us with a casual shout from across the showroom, lacking professionalism. He demanded the vehicle’s milage without explanation, and when I questioned the need for this information, he responded dismissively. Throughout our interaction, he was preoccupied with ... Read More DealerRater - Jun 1, 2025
Outstanding experience! For my dream car and it was the best experience ever! Thank you Chase you are the best! Professional, fast and friendly ! I would definitely recommend this dealer and specially my salesman Chase !
Charles is professional, gentle, carering, fun and friendly person I ever met at car dealerships
Had a fantastic experience and felt no pressure. Everything was clear and concise! I have purchased many new cars as well as a few used in my day. This was my first Mazda, and now I am Mazda for life!
Mr Charlie is the best thank you for all your help on my new vehicle
Charlie was by far the best salesperson I encountered on my first new car buying journey. He was very knowledgeable on all the features the CX-5 had to offer, did not pressure me to buy and very communicative with me until I came back to buy. If you’re in the market for a Mazda, definitely stop by Ferman Mazda and ask for Charlie. You won’t be disappointed!
Charlie was very understanding and worked with us to find us a vehicle within our means. 10/10 recommend!
I bought my first car and Charlie ROCKED it. It was the easiest process with such a friendly face. 💯 would buy from him again! Everyone looking for a car go ask for Charlie!
Thank you for the best service Mr Charlie was pleasure to work with him thank you
Charlie was very patient, no pressure, took the time to walk us thru all the models and wait for us to come up with a decision. Great service.
Charlie was very friendly, didn’t talk down to me because of my age like many car salesman do. I’m very happy with the car I purchased from him 🙂
Charlie gave us the most amazing service and we could not be more thankful !! He was so thorough and patient in explaining everything.
Did not feel pressured to purchase, was shown all features of the vehicle, and the process was not drawn out
The experience today was absolutely astounding, I did not go in there expecting to get a 2025 with 3 miles on it!!!! Thank you so much for working with me and taking my trade in, wonderful buying experience. Charlie made everything very easy, he truly took time to help us understand our new car and get everything linked and apps added, I've never had any car sales rep truly care and help us how he did today, highly recommend seeing him when you go in! Finance was also great, everyone we spoke to were awesome! Will definitely continue buying our cars ... Read More DealerRater - Mar 29, 2025
Yesterday we contacted all 5 different local Mazda dealerships in the Tampa Bay Area. We explained that we would purchase a car this weekend & explained exactly what we were looking for in a lease. Hands down, Ferman Mazda was the best in every way. From the start, they were the most courteous, professional, and quick to respond, making the entire process smooth and stress-free.
A huge shoutout to Katisha McDaniel, who was an absolute pleasure to work with! She was courteous & professional in each interaction. There was no back & forth, she gave us their best offer with full ... Read More DealerRater - Mar 23, 2025
Ferman Mazda did a great job. Their team delivered on what they said in a timely manner. Than you.
Charlie was very friendly and very informative. I could say the same about the rest of the staff that I spoke with throughout my purchase at Ferman Mazda!
Charlie was a wonderful salesperson. He explained the options of the vehicle clearly and was very helpful in the buying process.
Charlie really made sure I understood all the features of my new vehicle and how to operate them or change settings.
It was a great experience, Charlie was very knowledgeable of every detail in all the Mazda SUV's shown to me. He took his time in assuring I was happy in my expectation of what I was looking to lease for the next 3 years. Charlie is an awesome dealer and takes pride in representing the Mazda company.
Charlie is the man ❤️ he took his time with showing me how to use the specs in my new car. He was very pleasant went the extra mile for me and moms. Thank you again Charlie your awesome 🙏🏼💪🏽
Charlie made my third purchase from Ferman Mazda a wonderful experience. He is very personable.
He was a great guy the best we ever seen he explained very well very nice and sweet guy even to my kids he treated them like his own from how nice he is we were more exited to buy and enjoy our new car Im only buying from him the coming times hopefully.
I recently had the pleasure of purchasing a car from this dealership, and I can't recommend them enough. I worked with Charlie who is incredibly knowledgeable about the cars he sells. He took the time to answer all of my questions in detail and offering helpful insights into the features and benefits of each model. He listened carefully to what I was looking for and helped guide me to the perfect car for my needs.
What really stood out was Charlie's genuine care for his customers. He went above and beyond to ensure I was satisfied and confident ... Read More DealerRater - Feb 7, 2025
Having the pleasure of Charlie helping me with my car buying experience was absolutely amazing! He was such a gentleman to my mother, made sure she had help getting up and a hand to lean on when needed! He was an expert on the vehicles, knew all the features inside and out making it easy and fast to showcase each one. Charlie was very polite, professional and courteous and made the entire experience easy. He provided all options possible, test drove multiple cars with me and made sure when my decision was made I was satisfied with the vehicle. I ... Read More DealerRater - Feb 3, 2025
Mr. Charlie was very accommodating and knowledgeable throughout the entire car buying process. Highly recommended!
Go see Charlie if you want a fair and honest person to help you with your car buying experience. He will help you in any way he can to get you the deal you want.
I was a pleasure having Charlie as my salesman. He was kind, honest, and professional. He made the process go smoothly.